Terms & Conditions
Orders received and payment received before 12:00 P.M Monday to Thursday, will be Dispatched with our Couriers the same day. We only dispatch once payment have been cleared into account.
Please Note: That orders placed on Fridays, Weekends and Public holidays will be processed the next full working day.
Delivery within Durban, Cape Town, Johanesburg: 24 - 72 Hours unless otherwise stated.
Delivery to Main City Centers: 1 - 3 Working Days
Delivery to Outlay Areas: 3 - 7 Working Days
Please note that one shipping cost is charged no matter the number of units purchased.
Returning an item
This Returns Policy only applies in respect of products purchased from Zar Cosmetics.
Please take note of the following:
As described in the Terms of Sale and in accordance to the ECT CPA Act, you have up to 7 working days, starting the day after you receive your product to cancel and return your order in the original packaging, using our Online Returns Option or emailing us on firstname.lastname@example.org
In accordance to the ECT CPA Act Section 16 provisions, you have the following rights of returns as a consumer that applies to your transactions:
* A general right to return (a ‘cooling oﬀ period’), for seven working days after delivery
* For any reason
* Returned in the original packaging
The consumer will be liable for the return of the goods to Zar Cosmetics
Please mail us for posting address
NO RETURNS ON SALE ITEMS
Defective, faulty or non-conforming products:
We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, you are required to notify us immediately as you have a statutory right to return the product. We strongly encourage you to get in touch with us the same day. If you return a defective, faulty or non-conforming product to us, the product will be inspected. If a defect or fault is found or the product does not match your order, we will be happy to provide a full refund, in accordance with applicable law. Products that have been misused or changed may not be eligible for returns. If you are eligible for a refund, such refund will be processed within 14 calendar days of our receipt of the product (or, if applicable, the date you provide us proof of shipment of the product to us).
How to return a product using our online returns option:
Please send an email request to email@example.com
- Subject Line – Return / Exchange Request
- Description of Return / Exchange Request
Kindly note you will be responsible for sending the item/s back to us via courier/ postnet.
If it is a return request outside the 7 working days after delivery, you will be responsible for sending the item/s back to us and liable for a 10-15% handling fee deduction off the total refund.
Products Information: If you have sensitive skin please do a test swatch before use. When using our paints do a test swatch and wait 10mins if any redness or itchiness occurs please stop using it. Do not use on wounds or any infected areas.